Does Triagen diagnose or perform the triage?
No. Triagen prepares the intake conversation by collecting and structuring information. Substantive assessment, triage and every treatment decision remain with the practitioner or lead practitioner.
Intake for mental health care (GGZ)
The intake conversation starts with a complete picture.
Every referral in mental health care starts with the same basic questions. Triagen lets the client answer them before the first conversation, at home and at their own pace. The practitioner opens the conversation with the story already laid out.
The problem
Intake and triage take time that is not there.
In Dutch mental health care, every referral loses time to repeating basic questions. Essential information about complaints, background, functioning and the request for help is asked again by hand, while practitioners need that time for substantive assessment and appropriate care routing.
> 100,000
people waiting for mental health care in the Netherlands
Triagen GGZ whitepaper
> 14 weeks
waiting time above the national norm
Triagen GGZ whitepaper
40%
of time goes to intake and triage
Triagen GGZ whitepaper
How it works
Three steps before the first conversation.
Triagen fits the existing referral route. Nothing changes about who leads the conversation.
- 01
Invitation after referral
After registration or referral, the client receives a secure link. No app, no account: passwordless login.
- 02
Digital intake at their own pace
The client answers questions in an accessible chat conversation, at home and at a moment of their choosing. Questions adapt to the answers. Answers can always be reviewed and changed.
- 03
Structured overview for the practitioner
Complaints, background, functioning and request for help are summarised and traceable. The intake conversation starts where it matters.
Intake ready
today · 08:52S. de Vries
Request for help
Low mood and rumination, for about 5 months
Functioning
Still working · concentration and sleep under pressure
Background
Earlier GP mental health support, 6 sessions, 2 years ago
Points for the conversation
Support at home · alcohol use · expectations of treatment
Triagen · intake ready
What the practitioner sees
The story, before the conversation.
Not loose answers, but a coherent picture. Every element traces back to what the client said themselves.
Less repetition of basic questions
More room for substantive assessment
Faster view of appropriate care routing
Privacy and compliance
Built for health data.
Mental health care works with the most sensitive information there is. Triagen is designed for that.
ISO 27001 and NEN 7510
The Triagen platform is certified for ISO 27001 and NEN 7510 by an RvA-accredited body. For us the baseline, not the finish line.
GDPR, WGBO and professional confidentiality
The client gives explicit consent before the intake and knows they are talking to an AI system. Only authorised practitioners see the information. A data processing agreement is available.
Data in the Netherlands
Processing and storage in the Netherlands. Data does not leave the country and is never used to train AI models.
The practitioner stays in charge
Triagen collects and structures. It does not diagnose and makes no decisions about treatment. The practitioner decides every next step.
Frequently asked questions
What mental health organisations ask us.
What if a client is in crisis?
Triagen is not a crisis service and does not replace any emergency route. In case of acute need the intake refers to your organisation's regular crisis route. How that referral looks is agreed together during implementation.
Can a client still choose a regular conversation?
Yes. The client can always opt for a regular intake conversation without digital preparation. Participation is voluntary and that is stated clearly up front.
Does Triagen integrate with our electronic health record?
Triagen is open to integrations with existing systems. Our API is set up so an integration can be built relatively quickly. Get in touch to discuss which integration is relevant for your organisation.
Is the intake suitable for clients who are less digitally skilled?
The intake is a chat conversation in plain language, without an app or account. It works on a phone, tablet or computer and is available in several languages. For anyone it does not suit, the regular conversation remains available.
Want to see how this fits your referral route?
Request a demo. We show what a practitioner sees before the first conversation and discuss what it takes to start.