Question 1

What does Triagen do exactly and how does it differ from a regular intake form?

Accepted Answer

Triagen is intake software for healthcare. It completes the intake before the first conversation, for physiotherapy, mental health care and occupational health. Unlike a static form, Triagen conducts an adaptive conversation: the AI asks follow-up questions based on responses and automatically builds a structured case file. This saves company physicians time and ensures no relevant information is missed. Visit our product page for more details.

Question 2

Does Triagen replace the care professional?

Accepted Answer

No, Triagen does not replace the care professional. The platform prepares the conversation by completing the intake. The AI collects and structures information, but all substantive assessments and decisions remain with the practitioner, physiotherapist or occupational physician. Triagen works as an intelligent assistant that ensures the physician has complete, structured information to get to the core faster. Read more about our vision.

Question 3

Which organizations is Triagen for?

Accepted Answer

Triagen is built for care organisations where the first conversation can be better prepared: physiotherapy practices, mental health institutions and occupational health services, and for in-house arbo or HR teams at employers that manage absence themselves. Whether you support a single professional or run an entire organisation, Triagen scales with you.

Question 4

How do clients, patients and employees experience the intake?

Accepted Answer

Calmly, and at a moment they choose themselves. People don't have to hold a conversation in the middle of a hectic workday when emotions can run high. They tell their story in a chat with our digital assistant, in their own time, in their own place — which lowers the barrier and improves the quality of the information. See how it works on our product page.

Question 5

What if the AI misinterprets something?

Accepted Answer

AI, like people, is not error-free. That's why we always keep a human in the loop. In two ways: the person can review their answers before the overview goes to the professional, and the professional sees all the information and remains responsible for the substantive judgment. Triagen does not give medical advice and does not operate autonomously — it supports the physician, it does not replace them.

Question 6

How much does Triagen cost?

Accepted Answer

Pricing is on request. Triagen works with care organisations and occupational health services on a custom basis — get in touch for a conversation and we'll put together a proposal that fits your situation.

Question 7

Does Triagen integrate with our existing systems?

Accepted Answer

Triagen is open to integrations with your existing systems, such as an electronic health record or absence system. For occupational health there is the integration with PreAct Verzuim; see the Integrations page. Our API is set up so we can build a connection relatively quickly — get in touch to discuss which integration is relevant for your situation.

Question 8

How long does it take to roll out Triagen?

Accepted Answer

It depends on your organization. Implementation has three steps: setting up your workspace, communication from your organisation (to professionals and referrers), and an AI training tailored to your context. We walk through it together — get in touch to discuss timing.

Question 9

Which languages does Triagen support?

Accepted Answer

The intake is available in the major European languages: Dutch, English, German, French, Spanish, Italian, Polish, and Portuguese. This helps organisations let everyone start in their own language — lowering the barrier and improving the quality of the intake.

Question 10

How does Triagen handle the Gatekeeper Improvement Act (Wet verbetering poortwachter)?

Accepted Answer

Triagen is designed with the Gatekeeper Improvement Act (Wet verbetering poortwachter) as its foundation. The platform ensures that intakes take place within legal deadlines and that all required information for the gatekeeper process is captured. The structured case file building supports the problem analysis, action plan, and reintegration efforts required by the Act.

Question 11

Does Triagen comply with the WGBO and Wet BIG?

Accepted Answer

Yes. Triagen is built with compliance to the Medical Treatment Contracts Act (WGBO) and the Individual Healthcare Professions Act (Wet BIG) as a core principle. The platform functions as a supporting tool: the AI does not perform medical diagnoses or make treatment decisions. All medical acts remain reserved for BIG-registered professionals. The information Triagen collects is processed in accordance with WGBO requirements for record keeping and informed consent.

Question 12

Does Triagen comply with ISO27001 and NEN7510?

Accepted Answer

Yes. The Triagen platform has been certified for ISO27001 and NEN7510 since October 2026 by Brand Compliance, an RvA-accredited certification body. The certificates can be viewed in our Trust Center. In practice this means: all health data is stored and transmitted encrypted (AES-256 and TLS 1.3), hosted within the European Union, and processed in compliance with GDPR. Access control is role-based and all actions are logged in accordance with the NEN7513 standard for logging access to patient data. Visit our security page for more information.

Question 13

What does an ISO27001 or NEN7510 certificate prove, and what doesn't it?

Accepted Answer

A certificate proves that an independent auditor has established that an information security management system exists, is implemented and is followed. It does not prove a system is watertight: an audit works on a sample basis, tests the process rather than every outcome, and says little about the quality of the AI itself. That is why we treat certification as the baseline, not the proof. If you want to know how things really stand, ask further: what is the certificate's scope, how is access logged, what happens after an incident and how is the AI tested? We are happy to answer those questions, also on our security page.

Question 14

Where is data stored and who has access?

Accepted Answer

All data is stored on secure servers within the European Union, in compliance with GDPR requirements. Access is strictly role-based: only authorized healthcare providers can access patient data. Triagen employees do not have access to medical records. We follow the principle of data minimization and do not retain data longer than necessary. A data processing agreement is available for all organizations working with Triagen.

Question 15

Is our data used to train the AI?

Accepted Answer

No. Customer data is never used to train or improve our AI models. Model training on customer data is deliberately disabled. Your health data is used only for the trajectory of your own organization. Read more about how we handle data on our security page.

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